Project Description

Living with quality

Woonbron is a leading housing corporation that provides suitable housing in varied neighbourhoods for those who need it. For residents, Woonbron is a partner in pleasant, affordable and good living.

Housing corporations play an important societal role that is growing in strategic importance amid commercialisation and privatisation. With modest means but great impact, the housing corporation optimises its services, which it is constantly being judged on. It is a service brand with associated service design, customer journey and Net Promoter Scores.

CF developed a digital-first board report for Woonbron that focuses on service performance as spearheads. For the first time, a customer journey has been added to the report, which makes the contact moments between customer and organisation visible and enables the service provision to be measured and optimised.


Customer
Woonbron

Reporting platform
2019

Goal: from houses to housing

The online page of the annual report is a compact and diverse dashboard that enables continuous reporting. Service organisations are as good as their last service. The dashboards offer stakeholders insight into the organisation’s current performance.

Woonbron’s business strategy is built on pleasant, affordable and good living. These pillars are summarised in an integrated animation slider and linked to the relevant chapters in the management report. Together with the financial and non-financial key figures and an overview of KPIs per strategic pillar, the slider provides a complete overview of Woonbron as a modern corporation.

Eneco schakelt om

CF Report developed a digital-first board report for Woonbron that focuses on service performance as spearheads. For the first time, a customer journey has been added, making the contact moments between client and organisation visible and enabling the service provision to be measured and optimised.

CF Report developed a modern reporting platform from the digital-first concept with dashboards that are suitable for continuous reporting and an interactive PDF of the management report.

Would you like to know more about our work with Woonbron?

Please get in touch with
Pieter Koenders, Managing director


+31 655 746585

Would you like to know more about CSR and housing corporations?

Please get in touch with
Ronald Panis, Commercial director


+31 611 056546

Scope CF

Financial annual report
Dashboarding
Customer journey
Reporting platform
Cases
Services and tools